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Popeyes®
Popeyes®
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Reviews
Customers consistently praised the app's convenience and the speed of orders. Many highlighted the seamless experience, particularly in comparison to in-store ordering, with users noting faster service and the ability to see promotions like the free chicken sandwich. The overall sentiment is overwhelmingly positive, centered around ease and speed.
05/06/2025
The app's usability was a recurring concern, with users frequently stating the interface was clunky, difficult to navigate, and restrictive. Complaints included inability to customize orders to match in-store options and technical glitches within the app.
04/30/2025
Many users expressed significant difficulties with redeeming rewards points. Customers reported that restaurants wouldn't participate, or that the app wouldn't recognize their accumulated points, leading to frustration and a feeling that the rewards program was essentially useless. This was coupled with complaints about poor customer service support, where issues were often escalated and unresolved.
04/23/2025
A recurring issue was problems with fulfilling app orders. Customers frequently reported missing items or the restaurant not having the food they ordered, even when they'd placed the order in advance. There was frustration that staff didn't seem to understand or utilize the app, leading to issues with cancellations and refunds.
04/12/2025
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