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Jack in the Box® Order App
Jack in the Box® Order App
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Reviews
This app is a disaster! Users are consistently encountering problems with closed locations and unfulfilled mobile orders, despite the app stating the locations were open. Once an order is processed, refunds are rarely issued, and there’s no way to reach customer support to resolve the issues. The frequent card replacement is incredibly inconvenient, and many users report being locked out of orders due to technical glitches. It's clear Jack in the Box isn’t adequately supporting its mobile ordering system, and users are left with a frustrating and unreliable experience.
05/04/2025
The Jack in the Box app has a lot of potential, but it’s plagued by frustrating technical issues and poor customer service. Users are consistently reporting problems with closed locations, failed orders, and a lack of refunds. The app frequently replaces card information, forcing users to re-enter their details. Most reviewers express disappointment with the unresponsive customer support, highlighting a severe lack of communication and resolution. It appears the app is more of a hindrance than a convenience.
05/03/2025
Multiple users are reporting major issues with this app. Many are having orders prepared at locations that are inexplicably closed, despite being listed as open 24 hours. Even worse, when orders are prepared, users are not receiving refunds or acknowledgment of their complaints, leading to a complete loss of trust and a frustrating experience. Several reviewers mention the app frequently replacing card information, leading to repeated re-entry of payment details. It seems Jack in the Box is failing to support its mobile ordering system.
04/18/2025
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