Hertz Rental Car, EV, SUV, Van
Hertz Rental Car, EV, SUV, Van
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I had a horrible experience with Hertz. First, the attendant at the Kona Airport location wrongly instructed me to make a sharp turn, causing damage to the security barrier. Then, I was forced to wait for over 30 minutes because the car wasn't ready. The poor communication and lack of service were unacceptable. The whole experience was incredibly frustrating, and I won't be renting from Hertz again.
05/08/2025

The app itself seems decent, but the billing was a mess. I was offered a small upgrade for a few dollars, and it completely inflated my total cost by $160! Customer service couldn’t even revert to my original booking. It's frustrating when a seemingly simple upgrade turns into a huge overcharge. The app has great features, but the billing system needs serious work.
04/19/2025

This Hertz experience was a nightmare! Booking a rental car was incredibly difficult due to constant app errors and the inability to reach a real person. Multiple attempts to modify my pickup time were met with automated messages directing me to the website, which only led to endless loops. The automated system is completely useless, and the lack of human support is appalling. I almost missed my flight because of this. Seriously, avoid this company.
04/19/2025
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