Gopuff – Food & Drink Delivery
Gopuff – Food & Drink Delivery
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The app is convenient for quick deliveries, but the customer service is incredibly frustrating. I've had issues with delayed orders, incorrect items, and a very difficult time getting a resolution. Their support staff could use significant training on how to handle customer issues effectively.
05/12/2025

I love the convenience of GoPuff, especially for late-night cravings. However, the customer support is sometimes unresponsive and unhelpful. They are extremely unwilling to assist with refunds or to address issues when an order is lost or delayed. I'm hesitant to use it frequently due to these interactions.
05/10/2025

GoPuff's a mixed bag! While the app is generally easy to use and delivery is often quick, I've had some frustrating customer service experiences. They really need to improve their responsiveness and issue resolution. Also, the price is quite high.
05/02/2025

The app is generally great for last-minute needs, but the customer service is a major problem. I experienced a driver who never delivered my order, and the support team was dismissive and unhelpful. They need to prioritize customer satisfaction and improve their communication skills.
04/22/2025

Terrible! I placed an order for over $30 that was sent to the wrong state. The customer support was unhelpful, arguing that I should keep a subscription I no longer used. It's a complete scam and I wouldn't recommend this app.
04/17/2025
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