While some users find the app functional for placing orders, numerous issues consistently emerge. These include frequent logging out, difficulties with customization, and problems with redeeming offers. A major concern is the app's lack of support when errors occur, leading to wasted time and frustrating attempts to get refunds. Users often feel the app is poorly designed and lacks essential features for a smooth ordering experience. Additionally, several reviewers note inconsistent store practices, such as restrictions on who can order at the counter.

Many users are frustrated by the app's functionality. Recurring issues include being logged out frequently, difficulties with customizing orders (especially adding toppings), and problems with redeeming deals. A common complaint is the app's inability to handle errors or order issues effectively, leading to wasted time and frustration trying to get refunds. Many users feel the app is poorly designed and doesn't offer a smooth ordering experience.

The Arby's app suffers from a critical lack of support when things go wrong. Users have reported being unable to get refunds or resolve order issues effectively, often facing long phone calls and being directed back to the store. A significant number of reviews highlight the app's inability to account for errors or order problems, resulting in wasted time and a negative customer experience. It seems Arby's doesn't have a proper system for handling these issues, leaving customers stranded.