The Alo app has some usability issues. Many users find the search functionality unreliable, with inconsistent results and difficulty finding specific items. Furthermore, the lack of a review or rating system for purchases is a significant oversight. While some aspects, like image descriptions, are helpful, the overall experience needs considerable improvement.

This app is a complete mess! Users are complaining about not being able to log in, even after using Facebook login. Many reviewers say the app is useless and frustrating, highlighting a major accessibility issue. It’s incredibly disappointing that a major brand like Alo wouldn't prioritize fixing this fundamental problem.

Alo's customer service is shockingly bad. Multiple reviewers describe lengthy hold times, unhelpful customer service representatives, and difficulties in processing returns. There are widespread complaints about a lack of communication and a feeling of being ignored. The frustration is palpable.